IT Service Management (ITSM)
IT Service Management (ITSM)
IT Service Management (ITSM)
Key features & uses
Key features & uses
24/7 Self-Service
Deliver exceptional experiences with always on IT services.
Now Assist for ITSM
Increase productivity with GenAI.
Integrate Legacy Technology
Silo-breaking service management. Connect on-pemise to ServiceNow.
Change Management
Speed up change at a DevOps pace by automating approvals without losing control.
24/7 Self-Service
Deliver exceptional experiences with always on IT services.
Now Assist for ITSM
Increase productivity with GenAI.
Integrate Legacy Technology
Silo-breaking service management. Connect on-pemise to ServiceNow.
Change Management
Speed up change at a DevOps pace by automating approvals without losing control.
24/7 Self-Service
Deliver exceptional experiences with always on IT services.
Now Assist for ITSM
Increase productivity with GenAI.
Integrate Legacy Technology
Silo-breaking service management. Connect on-pemise to ServiceNow.
Change Management
Speed up change at a DevOps pace by automating approvals without losing control.
Deliver business value
Deliver business value
Deliver business value
30%
Gain
Agent productivity
30%
Gain
Agent productivity
30%
Gain
Agent productivity
77%
Incidence resolved
On first assignment
77%
Incidence resolved
On first assignment
77%
Incidence resolved
On first assignment
33%
Reduction
Live calls into IT support
33%
Reduction
Live calls into IT support
33%
Reduction
Live calls into IT support
35%
Reduce
Employee turnover
35%
Reduce
Employee turnover
35%
Reduce
Employee turnover
Boomerang ITSM offerings
Boomerang ITSM offerings
ITSM Starter-Pack
Launch faster with ITSM "Starter Pack" with the essentials you need to deliver faster time-to-value.
ITSM Starter-Pack
Launch faster with ITSM "Starter Pack" with the essentials you need to deliver faster time-to-value.
ITSM Starter-Pack
Launch faster with ITSM "Starter Pack" with the essentials you need to deliver faster time-to-value.
Self-Service Launch
We help you build the perfect 24/7 self-service portal based on your workflow.
Self-Service Launch
We help you build the perfect 24/7 self-service portal based on your workflow.
Self-Service Launch
We help you build the perfect 24/7 self-service portal based on your workflow.
ITSM Level-Up
Upgrade to Pro or Enterprise and unlock new features.
ITSM Level-Up
Upgrade to Pro or Enterprise and unlock new features.
ITSM Level-Up
Upgrade to Pro or Enterprise and unlock new features.
Integrations
Connect to third party cloud, or on-premise technology.
Integrations
Connect to third party cloud, or on-premise technology.
Integrations
Connect to third party cloud, or on-premise technology.
CMDB Foundation
CMDB tune-up, or a complete refresher. We have you covered.
CMDB Foundation
CMDB tune-up, or a complete refresher. We have you covered.
CMDB Foundation
CMDB tune-up, or a complete refresher. We have you covered.
Service Catalog Design
Build a user-friendly catalog that streamlines service.
Service Catalog Design
Build a user-friendly catalog that streamlines service.
Service Catalog Design
Build a user-friendly catalog that streamlines service.
Employee Center Design
We help design a single unified portal for your business.
Employee Center Design
We help design a single unified portal for your business.
Employee Center Design
We help design a single unified portal for your business.
Managed Services
On-demand support & delivery.
Managed Services
On-demand support & delivery.
Managed Services
On-demand support & delivery.
Sample Services
Sample Services
