Customer Service Management (CSM)
Customer Service Management (CSM)
Customer Service Management (CSM)
Key features & uses
Key features & uses
Virtual Agent
An Intelligent chatbot for human-like conversation to
support resolution.
Case Management
Take care of cases with ease, track SLAs with a unified view.
Now Assists for CSM
Enhance customer experience and increase agent productivity with GenAI on Now.
Customer Self-Service
Enable self-service via a portal integrating knowledge, catalogs, communities, and chatbots.
Virtual Agent
An Intelligent chatbot for human-like conversation to
support resolution.
Case Management
Take care of cases with ease, track SLAs with a unified view.
Now Assists for CSM
Enhance customer experience and increase agent productivity with GenAI on Now.
Customer Self-Service
Enable self-service via a portal integrating knowledge, catalogs, communities, and chatbots.
Virtual Agent
An Intelligent chatbot for human-like conversation to
support resolution.
Case Management
Take care of cases with ease, track SLAs with a unified view.
Now Assists for CSM
Enhance customer experience and increase agent productivity with GenAI on Now.
Customer Self-Service
Enable self-service via a portal integrating knowledge, catalogs, communities, and chatbots.
Deliver business value
Deliver business value
Deliver business value
Rapid Issue Resolution
Reduction in response time, increase first contact resolution, and CSAT.
Rapid Issue Resolution
Reduction in response time, increase first contact resolution, and CSAT.
Rapid Issue Resolution
Reduction in response time, increase first contact resolution, and CSAT.
Automate CX Operations
Offer proactive customer service, case types, automate service processes.
Automate CX Operations
Offer proactive customer service, case types, automate service processes.
Automate CX Operations
Offer proactive customer service, case types, automate service processes.
Empower Agents
Provide real-time data, productivity tools, and supercharge agents with GenAI.
Empower Agents
Provide real-time data, productivity tools, and supercharge agents with GenAI.
Empower Agents
Provide real-time data, productivity tools, and supercharge agents with GenAI.
Boomerang CSM offerings
Boomerang CSM offerings
CSM Starter-Pack
Launch faster with CSM "Starter Pack" with the essentials you need to deliver faster time-to-value.
CSM Starter-Pack
Launch faster with CSM "Starter Pack" with the essentials you need to deliver faster time-to-value.
CSM Starter-Pack
Launch faster with CSM "Starter Pack" with the essentials you need to deliver faster time-to-value.
Self-Service Launch
We help you build the perfect 24/7 customer portal with intelligent chatbots.
Self-Service Launch
We help you build the perfect 24/7 customer portal with intelligent chatbots.
Self-Service Launch
We help you build the perfect 24/7 customer portal with intelligent chatbots.
CSM Level-Up
Upgrade to Pro or Enterprise and unlock new features.
CSM Level-Up
Upgrade to Pro or Enterprise and unlock new features.
CSM Level-Up
Upgrade to Pro or Enterprise and unlock new features.
Integrations
Connect to third party cloud, or on-premise technology.
Integrations
Connect to third party cloud, or on-premise technology.
Integrations
Connect to third party cloud, or on-premise technology.
Omnichannel Readiness
Set-up social support, web, email, and phone.
Omnichannel Readiness
Set-up social support, web, email, and phone.
Omnichannel Readiness
Set-up social support, web, email, and phone.
Optimize Case Mngt.
Create end-to-end case managment beyond SLAs.
Optimize Case Mngt.
Create end-to-end case managment beyond SLAs.
Optimize Case Mngt.
Create end-to-end case managment beyond SLAs.
Knowledge Management
Accelerate self-service with curated customer facing content & agent knowledge base for support.
Knowledge Management
Accelerate self-service with curated customer facing content & agent knowledge base for support.
Knowledge Management
Accelerate self-service with curated customer facing content & agent knowledge base for support.
CSM Managed Services
On-demand support & delivery.
CSM Managed Services
On-demand support & delivery.
CSM Managed Services
On-demand support & delivery.
Sample Services
Sample Services
